Designing better self-service screens

Zihao Lu, Designer in Residence for Design Age Institute at the Royal College of Art, invites you to contribute to his research into designing more useful, enjoyable, and inclusive self-service screens.

Hello everyone! I hope you are all doing great! First, please allow me to introduce myself here: My name is Zihao (pronounced as See-How, but replace the S with Z), and I’m Designer In Residence at Design Age Institute at the Royal College of Art (RCA).

As Designer in Residence, I have had the privilege of working in the office of the UK National Innovation Centre for Ageing in Newcastle, where I have benefited from working immensely with talented innovators, researchers and consultants. This knowledge exchange experience has truly inspired my personal and professional development. Previous to joining the Institute, I studied Information Experience Design at the RCA, which increased my commitment to inclusive design and ignited my passion about giving minorities and vulnerable groups a voice.

My current project explores self-service screens, and I need your help!

Click here to take the survey

In our daily lives, we’re constantly dealing with self-check services and screens that can often be more frustrating than helpful: like car parking metres, trains, and underground ticket machines, even in McDonalds and Sainsburys. I want to help solve these annoying interactions by making self-service screens as useful, enjoyable, accessible, and inclusive as they can!

What I need more than anything is your voice. If you can lend me 15 minutes of your time to complete this short survey, then the project will be that much closer to its goal.

Data shared in the survey will only be used in this specific project and will not be associated with your personal details. In addition, you can withdraw and cancel anytime you want, no hard feelings.

Thank you so much for helping me achieve my goal and involve everyone in this emerging technology world. Have fun!